Return and Refund Policy:
Thank you for shopping with Art Jewelry. We value your satisfaction and strive to provide you with the best products and services. This Return and Refund Policy outlines our procedures and guidelines regarding returns, exchanges, and refunds.
1. Returns and Exchanges
1.1 Eligibility:
- We accept returns or exchanges within 7 days from the date of purchase.
- The item must be unused, in its original packaging, and in the same condition as when it was received.
- Customized, personalized, or engraved items are not eligible for return or exchange unless there is a manufacturing defect or error on our part.
1.2 Return Process:
- To initiate a return or exchange, please contact our customer support team at support@art.jewelry.
- Provide your order details, reason for return/exchange, and any supporting documentation or images, if applicable.
- Our customer support team will guide you through the return process and provide you with further instructions.
- Please note that the customer is responsible for return shipping costs, unless the return is due to a defect or error on our part.
1.3 Refunds:
- Once we receive and inspect the returned item, we will notify you regarding the status of your refund.
- If approved, the refund will be processed through the original payment method used for the purchase.
- Please allow 20 business days for the refund to be reflected in your account, as processing times may vary depending on your financial institution.
2. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately.
- Provide your order details, description of the issue, and any supporting documentation or images.
- We will assess the situation and, if necessary, provide instructions for returning the item or arranging for a replacement.
3. Final Sale Items:
- Items marked as "Final Sale" are not eligible for return, exchange, or refund unless there is a manufacturing defect or error on our part.
4. Changes to the Return and Refund Policy:
- We reserve the right to modify or update this Return and Refund Policy at any time.
- Any changes will be effective immediately upon posting the revised policy on our website.
- It is your responsibility to review the policy periodically to stay informed about any updates.
If you have any further questions or concerns regarding our Return and Refund Policy, please contact our customer support team for assistance. We are here to ensure your shopping experience with us is enjoyable and satisfactory.
Thank you for choosing Art Jewelry.
Last updated: 3 June 2023.